Customer Refund Policy

Our Commitment to You

At Neuro Coaching Group, we're committed to providing exceptional value through our programs and resources. We understand that needs and circumstances can change, which is why we've created this straightforward refund policy.

Course Refunds

We want you to feel confident in your decision to invest in your well-being. If you find that our standalone courses aren't the right fit for you:

You may request a full refund within 30 days of purchase
To qualify, you must have completed no more than 25% of the course content
Your refund will be processed using your original payment method
Downloaded course materials should be deleted upon refund
One refund per customer (lifetime policy)

Course + Community Memberships

We value your participation in our community and understand that life circumstances can change.

30-Day Satisfaction Guarantee:

If you're not completely satisfied within your first 30 days AND have completed no more than 25% of the course content, we'll provide a full refund
Must request refund via email within 30 days of enrollment
Community and course access ends immediately upon refund processing

After 30 Days - Monthly Cancellation:

You can cancel your membership at any time to stop future billing
No refunds provided for completed billing periods after the 30-day guarantee
Membership access continues until the end of your current billing cycle
If you cancel and wish to return later, standard enrollment rates apply
This policy applies to all tiers of memberships (e.g., Essential and Premier)

Digital Downloads

Due to the nature of digital products:

Purchased digital downloads are non-refundable
Please review product descriptions carefully before purchasing
If you experience technical difficulties accessing your download, contact us for assistance. This includes bonus materials, worksheets, and standalone resources

Coaching Services

Clients can cancel their coaching engagement at any time:

Full, prorated refund based on unused sessions
Refund calculation follows the coaching terms agreed upon in the initial contract
24-hour cancellation notice required for individual sessions to avoid charges

Special Circumstances

We recognize that unique situations may require additional flexibility:

Medical Emergencies:

Clients experiencing significant health challenges may request extended pauses or special consideration for refunds.

Unexpected Life Changes:

Major life events such as job loss, family emergencies, or relocation may qualify for alternative arrangements.

Extreme Hardship:

We're committed to working with clients facing exceptional financial or personal difficulties.

All special circumstances are evaluated individually with empathy and focus on supporting our clients' well-being.

How to Request a Refund

We're here to make the refund process as smooth as possible.

Contact Information:

Email: [email protected]

Required Information:

Your full name and enrollment/order date
Brief explanation of what you tried and why the program wasn't suitable
Confirmation that you'll delete any downloaded materials
Your reason for the refund request (helps us improve our offerings)

Refund Processing:

Timeline: We do our best to process refunds 5-7 business days after approval
Method: Full refund to your original payment method
Access: Course and community access ends immediately upon processing

Important Notes

What's Not Refundable:

Additional services purchased separately (enterprise solutions, special consultations)
Physical items that have been shipped
Third-party tools or integrations provided as bonuses

Refund Limitations:

One refund per customer (lifetime policy)
We reserve the right to refuse refunds in cases of policy abuse or fraudulent activity
Digital materials must be deleted upon refund (honor system)

Service Interruptions:

If we discontinue a service or program unexpectedly, affected customers will receive prorated refunds for unused portions.

Contact Us

Questions about this policy?